Mollie is a growth-oriented payment processor within Europe that helps all-size merchants thrive using effortless payments. Dutch startup Mollie is now the third-biggest fintech in Europe. Mollie sets itself apart from other payment processors by focusing on localized payment offerings. It offers over 100 different local and international payment methods so that customers can pay in the way they want.
We contributed significantly to analyzing and providing more stable and better user experience-based solutions to improve Mollie’s module’s UX/UI. At first, we were appointed as a partner to support generated customer issues and solve them. Then, our developers came forward with a proposition to refactor programming code to overcome current problems.
Their module’s programming code was correct but very long; however, it was ineffective. More importantly, it was against PrestaShop standards. As a result of ineffective programming code, Mollie clients generated more issues for customer support. In addition, the overload of customer support tickets signaled more significant matters there is.