Case study

Mollie

Mollie is an effortless payment provider with 180,000 active customers and 120,000 active merchants.

Mollie is a growth-oriented payment processor within Europe that helps all-size merchants thrive using effortless payments. Dutch startup Mollie is now the third-biggest fintech in Europe. Mollie sets itself apart from other payment processors by focusing on localized payment offerings. It offers over 100 different local and international payment methods so that customers can pay in the way they want.

Our role

We contributed significantly to analyzing and providing more stable and better user experience-based solutions to improve Mollie’s module’s UX/UI. At first, we were appointed as a partner to support generated customer issues and solve them. Then, our developers came forward with a proposition to refactor programming code to overcome current problems.

Results

Refactored programming code allowed processes to act effectively (from 7k programming code sequences reduced to 2k).

We significantly reduce the number of customer support issues.

We took over support of their module and put it on the next level for Mollie.

Our partnership continues because we share similar values towards associations and clients.
We are working on completing Mollie’s vision to expand into France market.
We fully configured Mollie module for french multi-store and continue participating in our client’s growth.

How we did it?

Challenges

Their module’s programming code was correct but very long; however, it was ineffective. More importantly, it was against PrestaShop standards. As a result of ineffective programming code, Mollie clients generated more issues for customer support. In addition, the overload of customer support tickets signaled more significant matters there is.

Decisions made

Code refactoring;
Standardize all PS modules; Offered SLA service;
Improve the module’s UX/UI.