Support Specialist

About the role

Invertus is on a mission to revolutionize eCommerce, and our Support Specialists play a crucial role in delivering exceptional customer experiences. This is more than a helpdesk role—it’s an opportunity to learn, grow, and make an impact in the IT field by working with high-profile clients like Mastercard, Mollie, and Klarna.

We’re looking for a Support Specialist who’s ready to tackle challenges, advance their career, and help us deliver innovative solutions to our clients.

Your Core Responsibilities as a Support Specialist:

Manage support tickets, prioritize tasks, and maintain high standards of quality across integrations.
Troubleshoot technical issues and provide clear communication to merchants and B2B clients.
Collaborate with the development team to resolve issues and implement solutions.
Conduct manual quality assurance (QA) tasks and improve testing processes.
Learn and improve continuously while taking ownership of your work.

What We’re Looking For in a Support Specialist:

Strong troubleshooting skills and a customer-centric approach.
Familiarity with support ticket systems like Jira.
Clear and professional communication skills in English and Lithuanian.
A proactive attitude, ambition, and eagerness to learn new skills.
A genuine interest in pursuing a career in IT.
Bonus: Basic knowledge of Docker, GitHub, or manual QA testing.

What we offer:

A competitive monthly salary: €1,520–€2,470 gross.
Opportunities for professional and personal growth in the IT field.
A hybrid work model: 3 days in our Kaunas office, 2 days remote.
A culture that values ownership, accountability, and transparency.

Support Specialist

About the role

Your Core Responsibilities as a Support Specialist:

What We’re Looking For in a Support Specialist:

What we offer:

Join our team