Customer Care Representative

About the role

@ Invertus, everyone has opportunities to grow. Learning is built into every role here. Having a growing community in eCommerce worldwide, we believe that Customer Care Representative is the backbone of our support team. Currently, we are looking for a technical customer support specialist who will be keeping track of every customer interaction and will be able to strategically solve their technical issues.

Customer Care Representative Responsibilities:

  • Work in a dynamic environment, with a rotating backlog;
  • Interact with customers to resolve tech-related issues and queries within different platforms, different communication methods;
  • Guide clients to use self-help resources;
  • Follow up with clients after resolving their issues;
  • Keep records of tech issues and report back to project management, development, QA, always keep track your working time and what was done throughout the day.
  • It’s a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m.

Qualifications. Good understanding of:

  • Excellent written and verbal communication in English and Lithuanian;
  • Professional interpersonal skills;
  • Knowledge of CSS/PHP/HTML;
  • Prior experience working on a Helpdesk, in IT, or similar technical function;
  • Attentive and customer-service focus;
  • For a person who could reply to an urgent client request whilst in a meeting with another client, and keep smiling at the same time;
  • Maintain a working log detailed all required system updates;
  • A process improvement and collaborative mindset;
  • The ability to communicate technical information in an accessible and non-technical manner.
  • Bonus points if you have: If worked with French, Spanish, Italian projects; Experience with PrestaShop or other eCommerce platforms; Experience with project management and support tools such as JIRA or JIRA Service desk; Experience with testing tools.

Beyond the above mentioned, we’ve prepared you:

  • Internal and external training;
  • Possibility to work partially remotely;
  • Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. 
  • Annual workcation with the Company;
  • Numerous perks and chance to choose the ones which motivate the team most;
  • An opportunity to make an influence on every decision. Every idea counts!
  • Monthly salary: from 1032 EUR (Bruto).

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